Our promise
The Sensitive Skin Promise
Reactive skin makes buying anything a gamble. This is our way of taking the money out of that decision: if a Luma product irritates your skin, we refund it within 60 days — no return shipping, no photo evidence, no argument.
- 1
Patch test first
Apply a small amount to the inner arm once a day for three days. If nothing happens, move to a small area of the face for another three days before going all in.
- 2
Introduce one thing at a time
New products go in three days apart. If something reacts, you'll know exactly which one — and so will we when you tell us.
- 3
Stop at the first sign
Stinging, burning, new redness or tightness that doesn't settle within an hour means stop. Go back to a plain moisturiser for a few days before trying anything else.
- 4
Tell us and get refunded
Email hello@lumaorganics.com within 60 days of delivery with your order number and what happened. We refund the full price of that product, including shipping on single-item orders. Keep the bottle.
What this isn't
This is a cosmetic guarantee, not medical advice. Persistent rashes, broken skin, swelling or anything affecting your breathing needs a doctor, not a refund policy. If you have a diagnosed skin condition, check ingredient lists with your dermatologist before adding anything new.